Many of your questions can also be answered by downloading one of
the User and Installation Guides Below. (in PDF Format)
Asthma
HealthEngage Asthma Desktop User Guide
HealthEngage Asthma Palm User Guide
HealthEngage Asthma PocketPC User Guide
Diabetes
HealthEngage Diabetes
Desktop User Guide
HealthEngage
Diabetes Palm User Guide
HealthEngage
Diabetes PocketPC User Guide
Diet+Fitness
HealthEngage
Diet+Fitness Desktop User Guide
HealthEngage Diet+Fitness Palm
User Guide
HealthEngage Diet+Fitness PocketPC
User Guide
Depression
HealthEngage Depression Desktop User Guide
HealthEngage Depression Palm User Guide
HealthEngage Depression PocketPC User Guide
HIV / AIDS
HealthEngage HIV / AIDS Desktop User Guide
Palm / PocketPC Sync Help
The desktop application does not directly sync with
your pda, it syncs with a folder which contains the files
below which your hotsync or activesync should backup to that folder
every time you do a sync. The only things that could cause a syncto
fail is if the sync software, Palm Desktop or Active Sync etc., is
not backing up these files from the pda or you select the wrong folder
where these files are located. There may be some settings that need
to be made in your sync program. Please check the dates to make
sure that they are indeed more up to date files and make sure that
you have logged out and quit the pda version before doing the hotsync
to make sure that the files on the pda are fully updated. When you
do a sync via the HealthEngage Desktop application you also update
these files in the backup folder so that if you want to have all
of your current desktop data on your handheld you must manually replace
the files on your pda with these files.
We tried
to make it very simple and all that is necessary is to get the
following files into a folder on your computer and choose that folder
with your desktop app to successfully work.
Files that should be present in the folder you select in the desktop
app for synching for a successful sync for HealthEngage Diabetes
(Diet and the others are the same but with different prefixes, Diet,
Asthma, etc.:
DiabMedicationProfile.pdb
DiabGlucoseRecords.pdb
INS.pdb
CustomFoods.pdb
DiabMeals.pdb
DiabNotes.pdb
DiabProfile.pdb
DiabInsulinRecords.pdb
DiabFreqFoods.pdb
DiabMedicationCollect.pdb
DiabExerciseRecords.pdb
DiabFavFoods.pdb
DiabLcns.pdb
DiabRecipes.pdb
Glucose Meter Help
HealthEngage Diabetes supports direct data upload from the following
glucose meters for Windows and Mac (additional cable necessary):
- Abbott FreeStyle Flash®
- Abbott FreeStyle Freedom®
- Abbott Xceed®
- Roche Accu-Chek Active®
- Roche Accu-Chek Advantage®
- Roche Accu-Chek Aviva®
- Roche Accu-Chek CompactPlus®
- LifeScan ONE TOUCH® Ultra2
- LifeScan ONE TOUCH® UltraSmart
- LifeScan ONE TOUCH® Ultra
- LifeScan SureStep®
- LifeScan ONE TOUCH® Profile®
- LifeScan ONE TOUCH® II
- LifeScan ONE TOUCH® Basic®
- LifeScan FastTake®
In order to upload data from your LifeScan glucose meter to HealthEngage
Diabetes you will need to purchase a LifeScan Serial Cable
(Please note that LifeScan only sells cable bunded with their CD but nothing is necessary on their CD for HealthEngage to work properly) and also purchase a USB-Serial Adapter
or purchase a LifeScan USB Cable
(Please note that LifeScan only sells cable bunded with their CD but nothing is necessary on their CD for HealthEngage to work properly) and
then download and install one of the drivers below. FreeStyle
Flash users will need a serial to usb converter and the appropriate
drivers if uploading to a Mac or a Windows machine without a serial
port.
LifeScan Meter Drivers
USB
Driver for Mac OS X (Universal Binary Driver)
For MacOS 10.1 and above for PowerPC based Mac
For MacOS 10.4 and above for Intel based Mac
(Driver is maintained by Prolific Technology
Inc. FireLogic, Inc. is not responsible for compatibilty or performance
issues related to its use)
USB
Driver for RedHat Linux (7.3/8.0/9.0)
(Driver is maintained by Prolific Technology
Inc. FireLogic, Inc. is not responsible for compatibilty or performance
issues related to its use)
USB
Driver for Windows XP x64-Edition ONLY
(Driver is maintained by Prolific Technology
Inc. FireLogic, Inc. is not responsible for compatibilty or performance
issues related to its use)
OneTouch™ USB
Driver v2.0 for Windows
(Driver is maintained by LifeScan, Inc.
FireLogic, Inc. is not responsible for compatibilty or performance
issues related to its use)
